Western Tractor is committed to making sure you get the service you need, when you need it. Our Centralized Support Center is designed to deliver you maximum uptime and support with many different resources to serve you.
ExpertConnect enables customers to have one-touch access to Western Tractor for support and communication. Customers can download the free app and create a ticket with Centralized Support team. This notifies a team of experts that you need assistance. They can connect live with you via voice, text, or live video session to resolve your issue.
With Service ADVISOR™ Remote, Western Tractor can remotely analyze Diagnostic Trouble Codes (DTCs) in near real time to isolate potential issues with your machine. When it’s convenient for you, a technician will arrive with the right parts and tools to get you back up and running.
An industry exclusive, Expert Alerts is a proactive monitoring system that automatically notifies dealers (with a customer's permission) of potential machine issues. This allows technicians to diagnose issues remotely and fix them before they become a problem.
rEMOTE dISpLAY ACCESS
Distance is no longer a barrier with Remote Display Access. With your consent, this advanced solution enables technicians to remotely connect to the display in your cab to help you make near real-time adjustments to optimize your machine for changing conditions or to troubleshoot potential issues.